Question 1

What material is the jewelry made of?

Accepted Answer

Made of high quality 316L stainless steel (surgical grade)/304 stainless steel, it is waterproof, sweat-proof, anti-tarnish, durable; hypoallergenic, nickel-free and lead-free.

Question 2

Do you support custom service?

Accepted Answer

Yes. We support OEM & ODM. Design input: CAD, Sketches, Images and Technical Drawings.

Question 3

Do you offer private label service?

Accepted Answer

Yes, we support private label. This includes custom engraving logo/tag (laser mark, CNC/machine, or chemical etching) and custom packaging.

Question 4

What is your sample policy?

Accepted Answer

We offer both ready-stock samples for fast delivery and customized samples made to your specifications. Stock samples ship within 3–5 days, while custom samples typically take 30–45 days.

Question 5

What is your MOQ?

Accepted Answer

Wholesale 304 stainless steel jewelry: 5-10pcs/design; Custom 304 stainless steel jewelry: 50pcs/design; Custom 316 stainless steel jewelry: 300pcs/design

Question 6

What is your lead time?

Accepted Answer

Standard Stock Jewelry: 3-5 working days; Custom Samples: 30-45 days; Bulk order: 30-45 days

Question 7

What certificates and compliance do you have?

Accepted Answer

We comply with EU REACH and CA Proposition 65; Material Test Report and Plating Test Report. We also provide Salt Spray Test Report.

Question 8

What shipping and logistics do you support?

Accepted Answer

We ship worldwide via DHL, FedEx, UPS.

Question 9

What payment methods do you accept?

Accepted Answer

We accept T/T, PayPal, Western Union, Credit Card.