FAQ

Yes, sure! Joacii has strong R&D department more than 20 years.

Please email us to info@xmjoacii.com or call us via +86-15359296028 to talk about the details you need. Please provide information as detailed as possible, like the item number of items you chose from our websites, or the customization information, and your quantity and the lead time, etc. That will be easier for us to support you better.

First you provide the concept of the product. Then we will discuss the feasibility and find the solution. Then 3D draws are confirmed by you. After that mould will be made, and samples will be offered as soon as the mould is ready. Finally, We will arrange mass production according to the approved samples.

The sample cost will be refunded after regular custom order is confirmed by each other. For specific details, please confirm with our sales team.

We will modify the mould until you are satisfied with it.

Yes. Our products pass the CA65 quality standard.

Western Union, T/T, Paypal, HK bank, etc.